Toosi TravelDiscontinuedAI Hotel Concierge
From recommendations to real-world actions
Hospitality concierge that recommended restaurants, events and local experiences, and connected guest requests like towels or maintenance to hotel service workflows. Built, deployed and piloted with 10+ hotels in London, then discontinued because of low usage and heavy operational load.
Outcome: piloted with 10+ London hotels; discontinued after the pilot due to low usage and operational overhead.
Contribution
- Conversational AI
- Multi-entity recommendations
- Hotel service workflows
- Web intelligence
- Backend & frontend
- Product architecture
Engineering concepts
- Recommendations
- Action routing
- Service workflows
- Conversational UX
Built at Toosi Travel
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